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We would like to thank you for your business and ask that you take only a few minutes to fill out our survey. Upon completion, your name will be entered for a chance to win a cash prize of $100 at our year-end customer appreciation raffle.
Please complete all questions related to your training session. Feel free to leave any questions that are not relevant to your experience unanswered.
Thank you very much for your time and support.
Survey Completion Time: 4 Minutes
Prior to installation, did the technician discuss your site-plan to determine appropriate placement of equipment and required cable length?
Yes
No
Did the technician inform you when she/he would arrive and what to expect during the installation?
Yes
No
Was the technician on time for his scheduled appointment? (web or onsite)
Yes
No
Were you shown basic operation of the system after the installation was complete?
Yes
No
Were your questions answered in a manner that was easily understood?
Yes
No
Did the technician demonstrate to you that all hardware was working prior to departing?
Yes
No
Comments/Suggestions:
Was the installer professional and courteous?
Yes
No
Was the system installed in a professional manner within the specified timeframe?
Yes
No
If the installation could not be completed in one visit did the technician follow-up in a timely manner?
Yes
No
Comment:
Did you require assistance from Softech support staff after services were completed?
Yes
No
Comment:
Does your system perform according to what was specified?
Yes
No
How would you rate your overall experience with the installation?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Overall Satisfaction With:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Pre-Installation
Communication between you and the technician
Installation
Follow-Up
Do you have any suggestions for improvement?
Practice Name
Name
Office Position
Email Address
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