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Exit Survey »

We would like to thank you for your business and ask that you take only a few minutes to fill out our survey. Upon completion, your name will be entered for a chance to win a cash prize of $100 at our year-end customer appreciation raffle.

Please complete all questions related to your training session. Feel free to leave any questions that are not relevant to your experience unanswered.

Thank you very much for your time and support.

Survey Completion Time: 4 Minutes

Prior to installation, did the technician discuss your site-plan to determine appropriate placement of equipment and required cable length?

Yes

No

Did the technician inform you when she/he would arrive and what to expect during the installation?

Yes

No

Was the technician on time for his scheduled appointment? (web or onsite)

Yes

No

Were you shown basic operation of the system after the installation was complete?

Yes

No

Were your questions answered in a manner that was easily understood?

Yes

No

Did the technician demonstrate to you that all hardware was working prior to departing?

Yes

No

Comments/Suggestions:

Was the installer professional and courteous?

Yes

No

Was the system installed in a professional manner within the specified timeframe?

Yes

No

If the installation could not be completed in one visit did the technician follow-up in a timely manner?

Yes

No

Comment:

Did you require assistance from Softech support staff after services were completed?

Yes

No

Comment:

Does your system perform according to what was specified?

Yes

No

How would you rate your overall experience with the installation?

Overall Satisfaction With:

Do you have any suggestions for improvement?

Practice Name

Name

Office Position

Email Address