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We would like to thank you for your business and ask that you take only a few minutes to fill out our survey. Upon completion, your name will be entered for a chance to win a cash prize of $100 at our year-end customer appreciation raffle.

Please complete all questions related to your training session. Feel free to leave any questions that are not relevant to your experience unanswered.

Thank you very much for your time and support.

Survey Completion Time: 4 Minutes
 
 
 
Prior to installation, did the technician discuss your site-plan to determine appropriate placement of equipment and required cable length?
Yes No
 
 
 
Did the technician inform you when she/he would arrive and what to expect during the installation?
Yes No
 
 
 
Was the technician on time for his scheduled appointment? (web or onsite)
Yes No
 
 
 
Were you shown basic operation of the system after the installation was complete?
Yes No
 
 
 
Were your questions answered in a manner that was easily understood?
Yes No
 
 
 
Did the technician demonstrate to you that all hardware was working prior to departing?
Yes No
 
 
Comments/Suggestions:
   
 
 
 
Was the installer professional and courteous?
Yes No
 
 
 
Was the system installed in a professional manner within the specified timeframe?
Yes No
 
 
 
If the installation could not be completed in one visit did the technician follow-up in a timely manner?
Yes No
 
 
Comment:
   
 
 
 
Did you require assistance from Softech support staff after services were completed?
Yes No
 
 
Comment:
   
 
 
 
Does your system perform according to what was specified?
Yes No
 
 
 
How would you rate your overall experience with the installation?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
 
 
Overall Satisfaction With:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Pre-Installation
Communication between you and the technician
Installation
Follow-Up
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
Practice Name
   
Name
   
Office Position
   
Email Address
   
 
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